Disclaimer: This article is for informational and instructional guidance only. URLs and portal functionalities are subject to change by the Government of India. Always refer to official circulars from your department for the most current procedures.
| Issue | Solution | | :--- | :--- | | | Click "Forgot Password" on the login screen. Use your registered mobile/email to reset it. | | Data Not Saved | This is often due to "Session Timeout." Always write long answers in a Word file first, then copy-paste and save immediately. | | Wrong Service Records | If Section A (Service History) is wrong, do not submit the APAR. Look for a "Service Record Correction" module or contact your Admin/ESTT section physically to correct the master data. | | Unable to View PDF | Ensure your browser's pop-up blocker is disabled. The APAR opens in a new tab/window. | | Link Expired | If the submission deadline is passed, you cannot submit online. You may have to submit a physical copy or contact the Nodal Officer for the CSS module to reopen the window. | https- sparrow-csss.eoffice.gov.in
Sparrow CSSS
Ensure you type the exact URL into your browser’s address bar: https://sparrow-csss.eoffice.gov.in Do not search for it on Google if you have the link; type it directly to avoid phishing sites. Note that there is a hyphen between "sparrow" and "csss". | Issue | Solution | | :--- |
The migration to sparrow-csss.eoffice.gov.in is more than just a software change; it is a cultural shift. For CSSS officers—who form the backbone of the Central Secretariat—mastering this portal is no longer optional. It is a core competency for career progression. | | Wrong Service Records | If Section