Then re-download categories.
Or on older versions:
Are you seeing any specific or authorization errors in your Warning or Error logs? Then re-download categories
Navigate to Content Filter > Applications and Web Categories and ensure the Enable Kerio Control Web Filter checkbox is checked and active.
Restart the web filter service:
| Item | Expected Status | |------|----------------| | License → Web Filter | Licensed | | Web Filter → Categorization | Enabled (green) | | Last update | Within 24 hours | | Test a known category | e.g., facebook.com → Shows Social Networking |
Ensure your license includes the Web Filter module, as it reverts to a trial and disables automatically after 30 days without a valid key. Use the Configuration Assistant Update license info to refresh your status. support.keriocontrol.gfi.com Checklist for Persistent Issues Check Time & Connectivity: Restart the web filter service: | Item |
Large time drifts can cause certificate and token failures. Ensure the system time is synchronized. Verify Admin Settings: Navigate to Content Filter Applications and Web Categories