If you're having trouble locating the installation directory or if the batch file isn't working,
This tool is natively present in older versions (like 12.1 and lower); for newer versions, you may need to obtain it from Symantec Technical Support or recreate it manually if you have the script contents. Broadcom Community 3. Log Retrieval (Isolated Environments) symantec endpoint protection manager reset admin password
This is the standard method for most versions. It generates a temporary password that you must change upon login. If you're having trouble locating the installation directory
To reset the Symantec Endpoint Protection Manager (SEPM) administrator password, you can use the built-in link on the logon screen or the resetpass.bat tool located on the management server. Method 1: Console "Forgot your password?" Link for newer versions