Total Quality Management (TQM) is an integrated approach to organizational management that aims to improve quality across products, services, processes, and culture. TQM elevates quality from a department-level technical concern to a company-wide strategic objective. P.N. Mukherjee’s treatment of TQM typically combines theoretical foundations with applied methods, focusing on tools that managers and practitioners can use to measure, control, and enhance quality.
The book dedicates an entire section to the Seven Basic Quality Tools: total quality management pn mukherjee pdf extra quality
: The primary goal is exceeding customer needs and building long-term loyalty through high-quality products and services. Total Quality Management (TQM) is an integrated approach